Waiting In Line

As Seniors living in the city, we feel the days slipping by fast. One day it’s Tuesday and I am writing to you, and then it’s Tuesday again! What happened to those days in between? Time seems to fly by.

Which is why waiting in line is such an aggravation. It seems there are lines everywhere we need to go: the drug store, the blood clinic, the LCBO. Sometimes waiting in line can be worth it, especially when the end product is fun. In the winter those of us who are able, wait happily in line for the ski lift that will take us to the top of the hill, and the glorious run down to the chalet. In the summer we wait patiently with our grand kids for a ride on a roller coaster or an ice cream cone.

But there are lots of times when waiting in line is just a waste of our precious time. We line up to buy last-minute concert tickets and then get to the box office, only to be told that the concert is sold out. We are on a subway train which breaks down, so we line up for a shuttle bus and therefore miss an enjoyable lunch with friends. We get in line at the airport baggage carousel to pick up our suitcases after a long flight, and then…our luggage is not there!

I see these kinds of stressful line-ups at the food bank where I work. The unfortunate folks who have to visit are embarrassed at their need for this service. They come dressed in the warmest clothes they have, often missing hats or gloves and wearing shoes instead of boots. Then, because of lingering Covid germs, the line is spread out, leaving some outside shivering as they wait for their turn.

And I haven’t even begun to talk about waiting in line on the phone, twiddling our fingers as we hear over and over and over: “Your call is important to us. Someone will be with you soon.” HA!

The other day I decided to protest. I was second in line at the bank, where there was only one teller and he was dealing with a woman who had a file folder almost 3 cm’s thick. It must have been some major business transaction because she was slowly going through each page of this folder, one by one.

In line ahead of me was an elderly gentleman. We began to pass the time in conversation. He said he had been waiting almost 15 minutes already, but he didn’t mind because he was retired, lived alone, and enjoyed getting out and meeting people. Then he told me his age – 95. I was shocked. Why should a 95-year-old man have to stand up that long just to get some money that was probably already his?

I hurried over to a side wall and grabbed an empty chair. I hauled it, and then another one, into the line. I motioned for him to sit down and I took the chair behind him. When the next customer arrived, I advised him, in a loud voice, to get a chair too because the wait was really long.

Suddenly, out of nowhere, a second teller appeared and unlocked her computer screen. She welcomed the elderly man with a smile. I felt somewhat vindicated.

Next time you have to go somewhere that has a line-up, maybe take along a folding chair and a book. Even as Seniors we can still make a statement.

Sue

Well maybe this is a slight exaggeration…

5 thoughts on “Waiting In Line

  1. A creative, self-sufficient solution, Sue.
    I think lines will start getting longer as the world population grows. What matters, as you mentioned, is that there be what you need at the end of each line. 🙂

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  2. Banking is not what it used to be. My husband ,Peter a banker for 32 years, says it has changed. Customer service has changed. So many services are offered on line today and as a result many do not need to go into a branch very often, unfortunate for us seniors that grew up with the older ways of banking. Good for you Sue, hope you sent the Branch manager a loud message about taking care of their clientele.

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  3. Good for you, Sue! I’m putting a collapsible chair into the car for the next time it’s needed! I also sent a Customer Comment to our local Basics store when all but two of the staff were stacking shelves, in the middle of the afternoon. One looked after the Self Checkout and the other was on the only cash open which was also Customer Service and sold lottery tickets. There was a queue at the Self Checkout and also at the one cash open. I complained that this situation was predictable and could have been avoided. Instead, we waited 15 minutes. Wish I’d had a chair to pull up on that occasion!

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